Move-outs are under Maintenance › Move-outs (Move-outs), with tabs Notices, Turnover and Move calendar.
1. Acknowledge the notice
When a tenant gives notice from their portal, you get an email and a notification, and it appears under Notices and in the Today list on your Overview. You are told the same way if they withdraw it. Press Acknowledge notice; the lease changes to Notice given. Schedule the move-out inspection (Inspections) and confirm their moving day on the Move calendar.
Rent, late fees and autopay carry on until the lease end date, after which a lease under notice is marked Expired (a lease with no notice rolls month to month instead; see When the lease ends). If you agree to an earlier end, use End lease on the lease. If the tenant withdraws their notice, the lease goes back to Active.
2. Close out the deposit
Open Deposit closeout. Enter the Total deductions ($) (no more than the deposit; 0 for a full refund) and an itemization the tenant will read, and save. The tenant sees the deductions and what comes back to them.
For a property in Maine the page names the deadline: the itemized statement and refund are due within the period your lease states, at most 30 days after the tenancy ends, or 21 days after the later of termination or surrender for a tenancy at will (14 M.R.S. §6033). It shows the latest date and counts the days left; missing it forfeits the right to keep any of the deposit, and mailing the statement to the tenant's last known address counts. These rules do not bind an owner-occupied building of five or fewer units. Elsewhere the page reminds you to check your state's window.
3. Return the deposit and record it
Return the money to the tenant yourself: by check to the forwarding address on their notice, by bank transfer, or another way you agree. The Deposit closeout and Issue refund pages show what the tenant asked for (check or bank transfer, with their details), and the method starts on their choice. Then on the Issue refund page choose the method and press Mark refund issued. Rentiqa records the refund; it does not send the money for you.
4. If the tenant questions a deduction
Their question appears on the closeout page. Answer with Deductions stand or Lower the deductions (with the new total) and an explanation, then Send answer. The tenant sees your answer and the updated figures. If you had already returned the deposit, you can only lower deductions, and you settle the difference with the tenant directly.
5. Turnover
The Turnover board shows every departing lease and where it stands: notice period, closeout due, make-ready (open repair requests), ready to list, listed, re-let. The stage follows from what you do: close out the deposit, finish repairs with Log make-ready work, and list the rental again.