Requests
Tenants report issues from their portal; you get an email and a phone notification for each new request. You can also log one with Log issue. Everything is on Maintenance › Requests (Requests), with counts of open, in-progress and resolved requests.
On a request, move it along with Acknowledge, Start work and Resolve (with resolution notes), and message the tenant from it. Access and appointment shows whether the tenant wants to be present and their entry notes; set the visit time there with Save appointment. If the tenant asks to reschedule, you are emailed and the request says so until you set a new time.
Invite your contractors
Rentiqa works with the contractors you already use. Open Maintenance › Contractors (Contractors) and press Invite contractor. Enter their name, business, email, phone and trade, and optionally a message. They get an email with a one-time link. The link is also shown once, right after you create it, so you can text it; if you need it again, use Send a new invite (the old link stops working). Invites expire after a while. When they accept, they show as Connected and can be given jobs. Mark favorites as Preferred.
Give a contractor the job
On the request, choose one:
- Assign to my contractor: pick a connected contractor, enter the Agreed price ($) and an optional note, and press Assign at this price. They can decline, and you will see it on the request.
- Request quotes: tick contractors and press Request quotes. Once quotes come in, Compare quotes shows them side by side; press Award on one to give them the job.
- Track only, no payment: for someone not on Rentiqa. You pay them outside Rentiqa.
During the beta, jobs go only to contractors you invited; you cannot post a job to all contractors.
Pay the contractor
The Contractor payment card on the request shows where things stand: work in progress, waiting for your confirmation, payment due, overdue, clearing or paid.
- When the contractor marks the work done, check it and press Confirm work & pay (or confirm now and pay by the due date). Pay with a saved card or bank account; add one under Payment methods.
- If you do nothing, the work counts as confirmed after a set time, and once payment is overdue the contractor can charge your default payment method. Not if the tenant answered Partially or Not fixed: you are emailed, the request says so, and the work waits for you to confirm it.
If the contractor had to buy parts or found extra work, they send a change from their job page; it appears under Changes to the price on the Contractor payment card, marked Awaiting you. Press Approve (the amount is added to the job's price and the contractor is told) or Decline with a note. Changes can be sent and approved only while the price is open: once you confirm the work or pay, it is locked.
Not satisfied with the work? Before confirming, open Not done properly? Ask for rework on the payment card, say what needs doing again and press Send back. The job returns to in progress, the contractor is told, and the work will not count as confirmed on its own until they mark it done again; then you confirm and pay as usual.
For a moving job the tenant paid for, you only confirm the work: Confirm work & release payout.
A contractor's licence and insurance
Once a contractor has accepted your invite, their entry shows Their own profile: the trades they take, their service area, hourly rate and minimum charge, whether they take emergency calls, their insurance carrier and licence with the dates they run to (a date that has passed is marked Expired), and the certificate of insurance and licence they uploaded and marked visible to you, under Their proof and files. They write it once and every landlord they work with sees the same. When a contractor sets the visit for a job you gave them, you are emailed and the time shows on the ticket.
A contractor's page under Maintenance > Contractors has Licence, insurance and files. Keep their certificate of insurance, licence and tax form there, with Add files. A file marked Visible to the contractor also appears on their My documents page.
Next: Inspections.