How renters apply
Renters apply from your listing with one application they can reuse. They must complete every check you require on the property's Lease setup (identity, income, credit and background) before they can submit. The credit and background report belongs to the renter; they pay for it and share it with you when they submit. See Apply for what they go through.
Review
Open Leasing › Applications (Applications). Filter by status: Submitted, Under Review, Screening, Conditional, Approved, Denied, Converted. Open an application to see the applicant's contact details, the move-in date and term they want, and its status. You get an email and a phone notification when a renter submits one, with a link straight to it.
The renter's verified results are on their screening summary. Open the Screening tab beside Applications (Screening): it lists applicants with how many checks are done, and opening one shows what the renter shared, Verified by Rentiqa: income and employer, verified name, credit score band, and whether there are criminal or eviction records. The renter cannot edit these.
The household, address history and income figures renters type into their application are not shown to you; rely on the verified results, and ask the applicant for anything else.
Applying together: when a renter invited co-applicants, each one submits an application of their own and the application page shows Applying with and links to the others. Decide each on its own checks; when you create the lease from one of them, add the others on the lease page under People on this lease (see Create and sign a lease).
On the application page, Credit Score, Verified Income and the four check badges (Pending, Passed, Needs Review, Failed or N/A) are for your own record: fill them in with Update Screening if you want them there, for example when you checked something outside Rentiqa.
Decide
On the application, use Move to Review, Approve, Approve on conditions, Deny or Withdraw (each asks you to confirm). The applicant is emailed when you approve, approve on conditions or deny. For Approve on conditions (a co-signer, a larger deposit), first write the conditions in Decision Notes. On the Notes & Decision tab:
- Internal Notes are private to you.
- Decision Notes go to the applicant: in the decision email and with your decision on their application status page.
Approving unlocks Create Lease on the application. See Create and sign a lease.
Add an application yourself
New Application records one you received another way. Convert to Applicant on an inquiry does the same from a lead. Applications you enter yourself do not carry the renter's own verified checks.
The applicant's files
Each application page has Applicant's files: the pay stubs, ID and statements the applicant uploaded. Add a file of your own there, such as a decision letter, and choose whether it is Visible to the applicant. Files are private to your account; only you and, when shared, the applicant can open them.
Next: Create and sign a lease.