Inquiries
Questions renters send from your listings arrive under Leasing › Inquiries (Inquiries). They also appear in your Inbox under the Inquiries filter. You get an email and a phone notification for each new one, and they show in the counts and badges.
- Pick an inquiry to read it and the prospect's contact details.
- Answer in the inquiry's reply box. The renter gets your reply by email, can read the conversation in Rentiqa and answer you there; their answers show up in your inbox counts. A lead you logged yourself gets the reply by email only. You can also call or email them from their details.
- Then, as needed: Schedule Tour, Archive, or Convert to Applicant to start an application for them.
Got a lead from outside Rentiqa (a phone call, a sign)? Use New Inquiry to log it.
Showings
Showings are under Leasing › Tours (Tours).
- Requested by a renter: when a renter asks for a time from your listing, you get an email and it arrives as Pending. Open it and press Confirm, or Cancel it; the renter is emailed either way, and a confirmation carries your access instructions. There is no availability calendar: the renter proposes a time, and you confirm it or agree another directly with them. The renter sees the status on their own activity page.
- Scheduled by you: press Schedule Tour, pick the property, and set the date, start time, length, type (private showing, open house or self-guided) and the prospect's details. Add Access instructions if they will let themselves in. Press Save & Confirm (or Save as Proposed). If the prospect's email is on the tour, they are emailed the time and any access instructions.
After the showing, mark it Completed or No-show. Upcoming showings are also on your Calendar.
Next: Applications and screening.