Everything in Rentiqa belongs to an account, and an account can have several people in it: a co-owner, a manager who runs the properties day to day, staff who answer inquiries. Each person signs in with their own email and password.
What team members can do today
A team member works on the account's places as far as you allow (see below). They find the account's records on their own pages, next to anything of their own, and the property pickers list your places with "(team)". Anything they create, a listing, an inquiry, a lease, belongs to your account.
| Box | What the member can do |
|---|---|
| Listings | Write, publish and pause the account's listings |
| Inquiries and tours | Answer inquiries and book and run tours |
| Applications | Review applications and move them along |
| Leases | Prepare leases, renewals and tenant invitations, add roommates and guarantors, and send leases for signature. You still sign as the landlord: a member never can. |
| Move-out and inspections | Acknowledge move-out notices, schedule and run inspections, record the deposit close-out and answer a deposit dispute |
| Repairs | Open and work repair requests, ask the account's contractors for quotes, post a job for quotes, confirm finished work and send it back for rework |
| Stays and cleaning | Confirm or decline stay requests, answer change requests, check guests in and out, keep the calendar sync and the stay calendar, run cleaning tasks and the cleaning setup, and file or close damage claims |
| Approve and pay spending | Assign a contractor at an agreed price, award a quote, approve a price change, pay a job or a cleaner with one of the account's saved cards or bank accounts, and cancel a confirmed stay for the host (the guest is refunded in full at the host's cost) |
| See rent and payouts | See the rent ledger, autopay and stay payouts, read-only |
A member's work shows on the record as theirs. Posting charges or payments to the rent ledger, adding or removing payment methods, payout accounts, inviting new contractors, taxes and statements, smart locks and door codes, the Team page, deleting a place and account settings stay with the account's owners. Messages stay with the owners too for now. Notices about the account's records still go to the owners only.
Choose what each member can do
Under Members, each member who is not an Owner has a box for each area above. Tick what they may work on and press Save. A new Manager starts with everything, a new Staff member with listings and inquiries and tours; changing someone's role resets the boxes to that role's starting point. An Owner can always do everything.
Roles
- Owner can do everything, including inviting other owners and removing people.
- Manager runs the account but cannot outrank an owner: a manager invites staff and managers, not owners.
- Staff works with the properties and cannot change who is on the team.
The person who created the account is always an owner and can never be removed or demoted.
Invite someone
- Open your avatar menu (your picture or initials, top right) and choose Team (Team).
- Press Invite member, type their email, pick a role and, if you like, a short note that is shown to them, then press Send invitation.
- The invitation is emailed to that address with a link, and it is listed under Pending invitations with the same link and a Copy link button, in case you would rather pass it on yourself.
- The person opens the link. If the address you invited already has a Rentiqa sign-in, the page asks them to sign in; if not, it asks them to set one up (their own Rentiqa sign-in), and the sign-up form fills in that address and keeps it fixed. Either way they come back to the invitation and press Accept & join. Someone signed in with a different email is told the invitation is not theirs.
An invitation is good for a limited time, shown next to it. An address that is already a member, or already has an invitation waiting, cannot be invited twice.
Send an invitation again
If the email did not arrive or was lost, press Resend next to the pending invitation. The same link is emailed again, and the time to accept starts over. To stop a stuck button from flooding an inbox, there is a short wait between two sends of the same invitation; the page tells you how long. An invitation that has expired also has Resend, under Recent activity: it is reopened with a new link, so the old one stays dead.
Change a role or take access away
Under Members, each person's menu offers the other roles and Revoke access. Revoking takes away their access to everything of the account's at once; what they did stays in the records. A pending invitation has Revoke as well, which makes its link stop working.
An outside agency is not a team member: it keeps its own account and you choose place by place what it may do. See Work with an agency.
If you belong to more than one account yourself, see Work in more than one account.
Next: Work with an agency.