Your name and contact details appear on applications, leases and messages, so keep them current. Some pages take your name straight from your profile and lock it (on an application, for example), because it goes on documents you sign.
Edit your details
- Open your avatar menu (your picture or initials, top right, on a phone too) and choose Settings (Edit Profile). On a phone it is also in the More (or Profile) sheet under Account.
- Change your first and last name, phone and address.
- Press Save Changes.
Profile in the same menu shows your details and a tab for each of your views.
Profile picture
On Profile, under Profile picture, choose an image (JPG, PNG, GIF or WebP). It is saved as soon as you pick it. Without a picture, your initials are shown.
Light or dark
The sun or moon icon in the top bar switches the whole app between the light and the dark look. It shows the look you will switch to. The choice is kept in your browser, so it applies the next time you open Rentiqa there, on the sign-in pages too. Another browser or device keeps its own choice.
Change your email
Change the email on Settings and save. You are signed out straight away, and an email is sent to your new address. Open "Confirm your email change" there and press Confirm new email, then sign in with the new address. Until you confirm, your old email still signs you in. An address another account already uses is refused, and only a few change requests are allowed per hour.
Change your password
On your Profile, the Sign-in and security card has Change password. It opens the sign-in site: type your current password and the new one twice, and press Update password. Back to your profile brings you back. If you have forgotten the current one, sign out and use Forgot password? on the sign-in page: see Create your account.
Two-step sign-in
For extra protection, sign-in can ask for a code from an authenticator app on your phone as well as your password. On your Profile, open Sign-in and security › Two-step sign-in and press Add authenticator app. Scan the QR code with the app (or type the key shown beside it): the app lists the entry as Rentiqa. Type the 6-digit code it shows and press Verify. Keep the recovery codes that appear somewhere safe: each one signs you in once if you lose your phone. Make new recovery codes and Turn off two-step sign-in are on the same page. Platform staff accounts (administrators and support) are the exception: they must use two-step sign-in, the first sign-in without it goes straight to the authenticator setup, and it cannot be turned off.
The Terms of Service and the Privacy Policy are linked at the foot of every page, next to Help and Support.
Close your account
There is no button to delete your account yet. Contact support and ask for it to be closed.
My documents
My documents lists every file kept for you: the ones your own account holds, and the ones shared with you on your leases, repair requests, inspections, applications, claims and bookings. Each row links to the record it belongs to. Files open in a new tab and the arrow downloads them.
Next: Verify your identity.