Trips (a tab on a phone) lists all your stays. At the top, a Waiting on you box appears when something needs you: a booking you have not finished paying, a stay starting soon, or a damage claim to answer. Below are tiles for upcoming, in-progress and past trips and what you have spent, then your stays grouped as Upcoming & in progress, Past trips and Cancelled (which also holds declined and expired requests). During a stay, Your stay now shows check-out time with Door code & check-in and Message host buttons.
A trip's page
Open a trip to see its status, reference, check-in and check-out, total, Charges (your receipt line by line; Receipt opens a printable copy to print or save as a PDF), the cancellation policy, and Quick actions. Until the host confirms, a banner explains what the booking is waiting for:
| You see | It means |
|---|---|
| Finish paying to complete your request | Payment was not completed, so the host cannot approve yet. Press Complete payment. If you do not, the booking is released at the time shown. |
| Payment held — the host hasn't approved yet | Your card is held, not charged. The host has until the time shown to approve or decline. |
| No banner, status Confirmed | You are booked. The address and check-in details are on the trip page and in the confirmation email. |
| Declined | The host said no. Nothing was charged; the hold on your card is released. |
| Expired | The host did not answer in time. Nothing was charged. The host may invite you to book again by email. |
You get an email when your request is received, when the stay is confirmed (for an instant booking this is the first one), and if the request is not accepted or expires. If the host cancels a confirmed stay, you get an email and are refunded in full, including the fees you paid. When you cancel, you see the result on the trip page.
Message your host
Press Message host on the trip page or on Trips. A message window opens addressed to the host and tagged with your booking. Write a subject and your message and press Send message. Replies arrive in your Inbox. You can message the host as soon as the booking exists, even while it is waiting for approval.
Change dates or guests
On a confirmed stay that has not started, Change dates or guests under Quick actions opens a short form: the new check-in and check-out, adults, children, pets and a note. The host sees the new price and accepts or declines; nothing changes until they answer, and you can withdraw the request meanwhile. If they accept, your original stay is cancelled and refunded in full, and you get an email and a Book the new dates button; the stay you then pay for is confirmed at once. Until you book, the new nights are not held for you. If they decline, your stay stands as booked.
Refunds from Rentiqa
If Rentiqa refunds you for a stay, you get an email and a notification with the amount and the reason, and the money goes back to the card you paid with. It can take several business days to appear on your statement.
Next: Check in and check out.