Some places hold a security deposit. It is never charged up front: your card stays on file for a set time after your stay, and the trip page shows until when. If the host reports damage in that time, you decide what happens.
When a host files a claim
You get an email ("The host reported damage after your stay"), the claim appears in the Waiting on you box on Trips, and it is listed under Claims (Damage claims against you). Open it to see the host's reason and description, the amount claimed (never more than your deposit), and how long you have left to respond.
Choose one:
- Approve and pay: the amount is charged to the card you booked with, as a separate charge, with a receipt by email. To pay another way, contact support before you respond.
- Dispute: explain why in Why are you disputing? and press File dispute. Rentiqa reviews evidence from both sides. The host's photos and receipts are in the Evidence box on the claim page; add your own there, such as photos from check-out, with Add files.
If you do not respond in time, the claim goes to Rentiqa for review anyway, and you lose the chance to dispute it directly. Respond before the deadline shown on the claim.
What happens next
The claim page shows its status: You approved, You disputed — admin reviewing, Approved by Rentiqa, Rejected — nothing charged, Paid, and so on. Rentiqa's decision and the final amount appear under Admin decision. If Rentiqa approves a charge after you disputed, there is a waiting period before anything is charged, shown on the claim.
If the host confirms there was no damage, or the claim window closes, your trip page says your card is no longer held for that stay.