Your arrival details unlock once the host confirms your booking; you get an email when that happens, and another the day before you arrive with the address and instructions again.
The address
Once the host confirms, the trip page shows the street address under Check-in & check-out, with Open in Maps. It is also in your "Your stay is confirmed" email, under getting there. Before confirmation, and on a cancelled or declined booking, the trip page shows only the town and state.
The Check-in & check-out card
On your trip page, the Check-in & check-out card shows:
- Check-in time and check-out time, in the property's local time;
- When you arrive: the host's arrival instructions. If the host has not written any yet, the card says so and offers a link to message them;
- When you leave: the host's check-out instructions, if any.
Door codes
If the place has a smart lock that Rentiqa sets up automatically, your door code shows in that card with the times it works and which doors it opens. Type it on the lock's keypad. Before the code is ready, the card tells you when it will appear; you also get a notification ("Your door code is ready") on devices where you turned the bell on. The code stops working when your stay ends.
If the code has not appeared and you are about to arrive, use the arrival instructions or message your host.
Check in and check out
On the trip page under Quick actions:
- Check in appears on your arrival day once the booking is confirmed. The day is the one where the place is, so it does not show the evening before, even if you are travelling from another time zone. Press it when you arrive. After that you can no longer cancel from the trip page.
- Check out appears once you have checked in. Press it when you leave; it starts the host's cleaning for the next guest.
Pressing them helps the host but is not required: a stay whose dates have passed is checked out automatically. After check-out you get an email inviting you to review the stay, and Leave a review appears on the trip page.
During the stay, Trips shows Your stay now with your check-out time and quick links to the door code and to your host.
Next: Cancel a booking.