Cancel
- Open the trip from Trips and press Cancel booking under Quick actions. It is offered until you check in; once you have checked in, talk to your host.
- The Cancel booking page shows the policy that applies, whether you are inside its penalty window, and a Refund breakdown (nights, cleaning fee, extra guest fee and taxes refunded, what is not refunded, the Total refund and what you would lose).
- Add a reason for the host if you like, and press Cancel booking. Keep booking takes you back.
The trip page then shows the refund issued, or "Nothing was charged. The hold on your card is released." The host gets an email; you see the result on your trip page. A cancellation cannot be undone.
A request the host has not approved yet
If the host has not approved your request, your card is only held, not charged. Cancelling releases the hold and nothing is charged, whatever the refund breakdown on the cancel page says.
What you get back from a confirmed stay
Each place has a cancellation policy, shown on its listing page and on your trip: Flexible, Moderate, Strict or Non-refundable. The closer to check-in you cancel, the less is refunded. For a confirmed stay, the cancel page shows the calculation for your booking, so check it there before you confirm.
- The service fee and card processing you paid are not refunded when you cancel.
- A security deposit was never charged, so there is nothing to return.
- If the host cancels, you get everything back, fees included, and you get an email.
Refunds go back to the card you paid with. To change dates, cancel and book again.
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