Rentiqa creates a cleaning task for every stay as soon as it is confirmed, so your cleaner sees it weeks ahead, not on check-out day. The task carries the check-out date (replaced by the real time when the guest leaves) and the next arrival as its ready-by time. Stays on a synced Airbnb or Vrbo calendar get a task too, marked Booked on Airbnb (or Vrbo); it follows the stay if the dates move and is cancelled if the stay disappears from the calendar. A stay you or the guest cancel takes its task with it, unless the cleaner has already started. Tasks are under Turnaround › Cleaning (Cleaning schedule), with filters by status and counts of open and urgent tasks. A stay confirmed before this existed shows Plan the cleaning on its booking page; one press makes its task.
Set up cleaning once per place
On the property's page, open the Cleaning tab. Enter your cleaner's name and, if they use Rentiqa, their account email; tick Give every new cleaning to this cleaner without asking me to have each new task assigned on its own (a cleaner with an account gets a notification and accepts it on their Jobs board; a name-only cleaner is just recorded). If the cleaner has an account and you want to pay them through Rentiqa, enter Pay per cleaning through Rentiqa; every new cleaning given to them carries that amount. Set how long a turnover takes, write the checklist one item per line, and add standing notes every cleaner should read. Press Save cleaning setup. The settings go on each new task; tasks already created keep what they had.
Handle a task
Open the task.
- Schedule: set when the cleaning happens, how long it takes and notes for the cleaner, then Save schedule.
- Cleaner: enter your cleaner's name and, if they use Rentiqa, the email of their account, then Save cleaner. With an account, the job appears on their own jobs board, and you follow it as Awaiting cleaner, Cleaner confirmed, In progress and Awaiting approval. To pay them through Rentiqa, also enter Pay through Rentiqa. Without an email, the cleaner is just a name for your records and gets nothing from Rentiqa.
- The task shows the checklist with what the cleaner ticked off, and Photos and files with the before and after photos they added; you can tick items and add files yourself.
- When the cleaner finishes, the task moves to Awaiting approval, with their report if they wrote one. Check it and press Mark complete. The place counts as ready for the next guest only once you have.
Cancel task cancels a task that is not needed.
Bring your cleaner onto Rentiqa
Your cleaner needs contractor access before a cleaning can reach them. Invite them first: switch to your landlord view (every host has one) and use Maintenance › Contractors › Invite contractor; see Maintenance and contractors. Once they accept, enter their account email on the cleaning task. Turnover cleaning for hosts shows what they see. If you turned on door codes for cleaners, a cleaner linked by account gets one for each scheduled cleaning they have accepted, valid around the scheduled time; a cleaner entered by name only does not.
Pay your cleaner through Rentiqa
A cleaner with a Rentiqa account can be paid on the task, the same way as a repair job:
- Set the pay on the task's Cleaner card (or as Pay per cleaning through Rentiqa in the setup). The amount is fixed when the cleaner accepts; until then you can change it, or the cleaner, freely.
- When they finish, you get a notification and the task's Paying card shows the amount. Pick a saved card or bank account and press Confirm & pay; add one under Payment methods if you have none. Bank is free; a card carries its processing cost. Paying confirms the cleaning and completes the task.
- Mark complete without paying confirms it too, and payment is then due by the date the card shows. If you do nothing after the cleaner finishes, the cleaning counts as confirmed after a set time; once payment is overdue, the cleaner can charge your default payment method.
The cleaner receives the amount less a small Rentiqa fee taken from their side, on their payout account. Once you have confirmed or paid, the cleaner and the task can no longer be changed or cancelled here.
A cleaner you list by name only is paid your own way, outside Rentiqa.
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