Today
Today (Today; the first tab on a phone) is your host home. It shows who is staying now, arrivals in the next week, your next payout, a Needs you list (requests to approve, double bookings to resolve) and what happens today and tomorrow: arrivals, departures, cleanings, payouts.
Your Dashboard also lists decisions waiting for you: turnarounds to schedule, cleanings to sign off, listings not shown to guests, payouts not set up.
Bookings
Bookings (Booking Requests) lists your bookings with tabs All, Pending, Approved and Declined; Show past and closed adds older ones. Each card shows the guest, dates, nights, guests, total and their message.
A request reaches you once the guest's card is authorized: you get a "New booking request" email, a count on the Bookings tab and an item under Needs you. On its card:
- Approve charges the guest's card and confirms the stay. The guest gets a confirmation email with the address, and their trip page shows your check-in instructions.
- Decline asks for a reason, which is sent to the guest: they get it in the email and the notification saying the request was not accepted, and on their trip page. Declining releases the hold on the guest's card.
To open a request's full booking page, use its item under Today › Needs you, or Review under Coming up on the place's Overview. There the buttons are Confirm booking and Decline booking. Other bookings have a View booking link on their card.
If you do not answer in time, the request expires and the guest's hold is released. The booking page then offers Invite the guest to book again: they get a link to book the same dates without waiting for you again.
Instant-booked stays arrive already confirmed; you get a "New booking" email and have nothing to do.
The booking page
The booking page shows the guest (with a Guest verified badge if they verified their identity), the price breakdown with each fee and tax and Net to you, the guest's note, the reason you gave if you declined, and Message guest.
Double bookings
Only a confirmed stay holds its dates, so you may get two requests for the same nights; you can confirm only one. If a stay on Rentiqa overlaps one synced from Airbnb or Vrbo, it shows under Needs you and as a red A double booking needs you banner on your host calendar and calendar sync pages (and a notification if the bell is on). Decline the request if it is not yet confirmed. If both stays are confirmed, free the dates on the other site, or contact support.
Messages
Your Inbox holds your conversations with guests. Message guest on a booking opens one. Guests can message you from their trip as soon as they have booked.
Check-in and check-out
Guests check themselves in and out on their trip page, and a stay is checked out automatically once its dates have passed. Check-out creates the cleaning task for the turnaround: see Cleaning between stays.
A guest asks to change their stay
A guest with a confirmed stay can ask for other dates or another party from their trip page. You get an email, and the booking page shows what they booked next to what they ask for, with the new total. Accept the change cancels the current stay with a full refund to the guest (the processing fee is not charged to you for a change you both agreed to) and sends the guest an invitation to book the new dates at that price; the stay they pay for confirms itself, and until they pay the new nights are not held. Decline keeps the stay as booked and tells the guest, with your note if you add one.
Next: Lodging taxes.