Guests pay through Rentiqa. The money is held until after the stay, then sent to your own payout account with our payment processor. Until your payout account is set up, guests cannot book your places.
Set up your payout account
- Open Payouts (Payouts) and press Continue setup, or Payout accounts then Continue to setup.
- Our payment processor's secure page asks for your legal name, date of birth, an ID and your bank details.
- Back in Rentiqa, Refresh status shows where it stands. Verification usually clears quickly; you get an email when your payout account is ready, and the Payouts banner changes.
Once your payout account is fully set up, guests see a Verified host badge on your listings, at no extra cost.
When you are paid
Booking money is not sent when the guest books. It is released to your payout account a short time after the guest checks out (the Payouts page says how long), then on to your bank. Each payout shows its status: Held (with the date it releases), Processing, Paid, or Failed (with the reason; it is retried a few times, then Rentiqa support looks into it).
Open a payout to see the breakdown: the booking subtotal, taxes, Rentiqa's fee, any card processing you cover, refunds and deductions, and what was sent to your payout account. Anything you owe Rentiqa, for example after a cancellation, is shown in a banner and taken from your next payout.
Statements
Money > Statements (Statements) shows each place by month: the stays that checked out, their subtotal, taxes, fees, what was paid out, your expenses, and the net. The year pills and the place pills narrow it; Download CSV lists every stay and expense of the year with the totals, for your accountant. Cancelled stays are left out; the tax statement under Taxes has what Rentiqa remitted for you.
Expenses
Money > Expenses (Expenses) keeps what you spent on each place: cleaning, repairs, supplies, utilities, insurance, taxes. Add a line with the date, the place, a category, who you paid and the amount; open it to attach the receipt (PDF or photo, private to your account). The year pills and the property pills narrow the list, and Download CSV gives the year as one file for your accountant.
More than one payout account
If your places belong to different companies, add an account for each on Payout accounts with Add another payout account. Each is verified separately and has its own banks. Under Where each property pays, choose the account (and bank) for each place. Banks are added and removed on the payment processor's page; name them in Rentiqa so you can pick them.
Hosts and landlords share payout accounts, so if you also rent long-term you set this up once.
If Rentiqa refunds your guest
Sometimes Rentiqa refunds a guest directly, for example after a problem with the stay. Usually Rentiqa pays that itself and your payout is unchanged. If the refund is taken from your payout instead, it happens only before the payout is sent, the amount comes off what you receive, and you get an email and a notification saying how much and why. Contact support if you disagree.
Rentiqa can also send a payout earlier than its usual date, for example after a support request; the usual rules still apply, so it goes only after the stay is over.