Both start from the listing page and need you to be signed in. Your name and contact details come from your profile, so fill that in first (Your profile).
Send an inquiry
- On the listing, press Inquiry.
- Pick a Topic if one fits, and write your question in Message.
- Under About you, add your Move-in by date and Household size, and tick I have pets if you do. The landlord sees these beside your question.
- Press Send inquiry.
The landlord is told at once, by email and phone notification, and sees it with their other inquiries. When they reply, you get an email (and a notification, if you turned them on) with the reply. Open the inquiry from My activity or your Inbox to read the whole conversation and answer in the reply box. Some landlords call or email you instead, using the details in your profile.
Request a tour
- On the listing, press Tour.
- Pick a time slot. Times are at the property, in its local time, and are your proposal: the landlord confirms the one that works.
- Choose how many people are coming and the Tour mode: in person with the landlord, or self-guided if the landlord offers it.
- Add a note for the landlord if you like, and press Request tour.
The Tour requested page shows the date and time with Awaiting confirmation; it changes to Tour confirmed when the landlord confirms (or Tour cancelled). It also shows any access instructions the landlord adds and a checklist for the day. To change the time, message the landlord.
Follow up
My activity lists your tours and inquiries with their status: for an inquiry, for example New, Replied, TourRequested, TourScheduled or ConvertedToApplication; for a tour, Pending, Confirmed, Completed, Cancelled or NoShow. An inquiry with a reply you haven't opened shows new reply. You are emailed when the landlord replies to an inquiry, and when they confirm or cancel a tour (a confirmation carries any access instructions).
Ready to apply? Press Start application on the tour page or Apply on the listing.
Next: Apply.