Rent is posted to your lease each month on its due day; your landlord can also post other charges, such as a deposit or a fee. Everything is under Rent in the menu (on a phone, the Rent tab).
Add a payment method
Open Methods and press Add method. Add a card or a US bank account in the secure form of our payment processor. Use this as my default for rent is ticked already; untick it if this one should not be your default. You can Make default or Remove any method later.
Pay
- Open Pay rent. Due now shows your full outstanding balance.
- Choose the method under Paying with. Before you pay you see whether a card processing fee applies: some landlords cover it, otherwise it is passed on at cost, and bank payments are free.
- Press Pay.
Card payments go through straight away. A bank payment shows as pending until it clears. You can make one payment at a time; while one is clearing, a second is refused.
When the money arrives you get a receipt by email: the rent paid, any card processing fee, the total and a receipt number. For a bank payment that is when it clears.
When nothing is due, the page says Nothing currently due.
Sharing the rent with roommates? The ledger is one for the household, so Due now is everyone's outstanding balance, and any of you can pay any amount towards it. If the landlord split the rent, Your share under it shows your part of each month's rent; pay that, or more if you are covering for someone. A guarantor sees the lease but owes no share.
Turn on autopay
On Autopay, choose the payment method, the day of the month to charge, and optionally a maximum amount, then press Turn autopay on. Autopay pays your balance around that day each month, once rent has been posted, so choose a day on or after your rent due day. With a maximum set, it never charges more than that; pay any rest yourself. Autopay runs until your lease ends, including while you are working out your notice. If a payment fails, you get an email, and the page shows Last autopay attempt failed with the reason and a Pay manually button: pay before the grace period ends to avoid a late fee. Turn autopay off stops it. If you remove the payment method autopay uses, autopay turns off and the Autopay page says why; choose another method there to turn it back on.
Check your records
- Ledger: your balance, every charge and payment, and your security deposit.
- Payment history: each payment with its method and reference.
Your Home page shows your next rent and recent payments, and reminds you when rent is due or overdue.
Next: Ask for repairs.