# Ask for repairs

Source: https://app.rentiqa.com/help/tenants/ask-for-repairs

> Report an issue, say how the repair person can get in, follow the request, and tell the landlord whether it was fixed.

## Report an issue

1. Press **Report an issue** on your [Home](https://app.rentiqa.com/tenant/home) page (or open **Maintenance › Requests**), then **New ticket**. The form is titled **Report an issue** ([New request](https://app.rentiqa.com/tenant/maintenance/new)).
2. Give it a title and describe what is happening. Choose the urgency (Low, Normal, High or Emergency) and the kind of work (General, Plumbing, Electrical, HVAC, Appliance, Cleaning, Moving, Other).
3. Choose how they can get in for this visit: you will be home, use the building key, or use the lockbox or smart lock code. Add the times that suit you. This is what the landlord and the repair person see, so choose it on every request.
4. Press **Submit request**. Your landlord is told at once, by email and phone notification.

Once you send it, the request's page has a **Photos and files** box. Use **Add files** to attach photos of the problem (and a receipt if you paid for something yourself), then **Upload**. Your landlord and the contractor see them, and you can delete your own.

## Follow the request

[Requests](https://app.rentiqa.com/tenant/maintenance) shows your open requests and **History** lists them all; use **Open** in History to open one. A request shows its status (**Open**, **Acknowledged**, **In progress**, **Resolved**), the contractor assigned, the appointment time and a timeline. **Message landlord** opens a message to them about it.

The visit is set either by your landlord or by the contractor they gave the job to; either way you are emailed with the contractor's name and the time. If the appointment time does not suit you, use **Request reschedule** on the appointment page with the date you need and a note. Your landlord and the contractor are told and one of them sets the new time, which then shows on the request.

## Say whether it is fixed

On the request, under **After work is done**, press **Preview follow-up**, answer **Yes**, **Partially** or **Not fixed**, rate it and add a note. The request is then marked **Resolved** with your answer on it. If you answer **Partially** or **Not fixed**, your landlord is emailed straight away, and a contractor's work is not treated as done until your landlord confirms it.

## Entry preferences

[Entry prefs](https://app.rentiqa.com/tenant/maintenance/entry) lets you save how you prefer people to get in (be present, building key after notice, or lockbox or smart lock code), your preferred hours and instructions. Each new request starts with these, and you can change them on the request form for that job. Your landlord and the contractor on the job see them.

Next: [Your home and lease](https://app.rentiqa.com/help/tenants/your-home-and-lease).