# Maintenance and contractors Source: https://app.rentiqa.com/help/landlords/maintenance-and-contractors > Handle repair requests, invite the contractors you already use, assign jobs at an agreed price or ask for quotes, and pay through Rentiqa. ## Requests Tenants report issues from their portal; you get an email and a phone notification for each new request. You can also log one with **Log issue**. Everything is on **Maintenance › Requests** ([Requests](https://app.rentiqa.com/leases/maintenance)), with counts of open, in-progress and resolved requests. On a request, move it along with **Acknowledge**, **Start work** and **Resolve** (with resolution notes), and message the tenant from it. **Access and appointment** shows whether the tenant wants to be present and their entry notes; set the visit time there with **Save appointment**. If the tenant asks to reschedule, you are emailed and the request says so until you set a new time. ## Invite your contractors Rentiqa works with the contractors you already use. Open **Maintenance › Contractors** ([Contractors](https://app.rentiqa.com/leases/contractors)) and press **Invite contractor**. Enter their name, business, email, phone and trade, and optionally a message. They get an email with a one-time link. The link is also shown once, right after you create it, so you can text it; if you need it again, use **Send a new invite** (the old link stops working). Invites expire after a while. When they accept, they show as **Connected** and can be given jobs. Mark favorites as **Preferred**. ## Give a contractor the job On the request, choose one: - **Assign to my contractor**: pick a connected contractor, enter the **Agreed price ($)** and an optional note, and press **Assign at this price**. They can decline, and you will see it on the request. - **Request quotes**: tick contractors and press **Request quotes**. Once quotes come in, **Compare quotes** shows them side by side; press **Award** on one to give them the job. - **Track only, no payment**: for someone not on Rentiqa. You pay them outside Rentiqa. During the beta, jobs go only to contractors you invited; you cannot post a job to all contractors. ## Pay the contractor The **Contractor payment** card on the request shows where things stand: work in progress, waiting for your confirmation, payment due, overdue, clearing or paid. 1. When the contractor marks the work done, check it and press **Confirm work & pay** (or confirm now and pay by the due date). Pay with a saved card or bank account; add one under [Payment methods](https://app.rentiqa.com/billing/methods). 2. If you do nothing, the work counts as confirmed after a set time, and once payment is overdue the contractor can charge your default payment method. Not if the tenant answered **Partially** or **Not fixed**: you are emailed, the request says so, and the work waits for you to confirm it. If the contractor had to buy parts or found extra work, they send a change from their job page; it appears under **Changes to the price** on the Contractor payment card, marked **Awaiting you**. Press **Approve** (the amount is added to the job's price and the contractor is told) or **Decline** with a note. Changes can be sent and approved only while the price is open: once you confirm the work or pay, it is locked. Not satisfied with the work? Before confirming, open **Not done properly? Ask for rework** on the payment card, say what needs doing again and press **Send back**. The job returns to in progress, the contractor is told, and the work will not count as confirmed on its own until they mark it done again; then you confirm and pay as usual. For a moving job the tenant paid for, you only confirm the work: **Confirm work & release payout**. ## A contractor's licence and insurance Once a contractor has accepted your invite, their entry shows **Their own profile**: the trades they take, their service area, hourly rate and minimum charge, whether they take emergency calls, their insurance carrier and licence with the dates they run to (a date that has passed is marked **Expired**), and the certificate of insurance and licence they uploaded and marked visible to you, under **Their proof and files**. They write it once and every landlord they work with sees the same. When a contractor sets the visit for a job you gave them, you are emailed and the time shows on the ticket. A contractor's page under Maintenance > Contractors has **Licence, insurance and files**. Keep their certificate of insurance, licence and tax form there, with **Add files**. A file marked **Visible to the contractor** also appears on their **My documents** page. Next: [Inspections](https://app.rentiqa.com/help/landlords/inspections).