# Inquiries and showings

Source: https://app.rentiqa.com/help/landlords/inquiries-and-showings

> Read renters' questions, schedule and confirm showings, and turn a good lead into an applicant.

## Inquiries

Questions renters send from your listings arrive under **Leasing › Inquiries** ([Inquiries](https://app.rentiqa.com/leases/inquiries)). They also appear in your [Inbox](https://app.rentiqa.com/messages) under the **Inquiries** filter. You get an email and a phone notification for each new one, and they show in the counts and badges.

1. Pick an inquiry to read it and the prospect's contact details.
2. Answer in the inquiry's reply box. The renter gets your reply by email, can read the conversation in Rentiqa and answer you there; their answers show up in your inbox counts. A lead you logged yourself gets the reply by email only. You can also call or email them from their details.
3. Then, as needed: **Schedule Tour**, **Archive**, or **Convert to Applicant** to start an application for them.

Got a lead from outside Rentiqa (a phone call, a sign)? Use **New Inquiry** to log it.

## Showings

Showings are under **Leasing › Tours** ([Tours](https://app.rentiqa.com/leases/tours)).

- **Requested by a renter**: when a renter asks for a time from your listing, you get an email and it arrives as **Pending**. Open it and press **Confirm**, or **Cancel** it; the renter is emailed either way, and a confirmation carries your access instructions. There is no availability calendar: the renter proposes a time, and you confirm it or agree another directly with them. The renter sees the status on their own activity page.
- **Scheduled by you**: press **Schedule Tour**, pick the property, and set the date, start time, length, type (private showing, open house or self-guided) and the prospect's details. Add **Access instructions** if they will let themselves in. Press **Save & Confirm** (or **Save as Proposed**). If the prospect's email is on the tour, they are emailed the time and any access instructions.

After the showing, mark it **Completed** or **No-show**. Upcoming showings are also on your [Calendar](https://app.rentiqa.com/leases/calendar).

Next: [Applications and screening](https://app.rentiqa.com/help/landlords/applications-and-screening).