# Is Rentiqa working?

Source: https://app.rentiqa.com/help/getting-started/is-rentiqa-working

> Check status.rentiqa.com to see whether a problem is on Rentiqa's side, what is affected, and when it is fixed.

When something does not load or a button does nothing, it may be a problem on your side (your connection, an old browser tab) or on Rentiqa's. The status page tells you which, without having to ask.

## The status page

Open [status.rentiqa.com](https://status.rentiqa.com). It is also linked as **System status** at the bottom of every page and, on a phone, in the **More** sheet.

- **Everything is working** means Rentiqa knows of no problem right now.
- When something is wrong, the page says what is affected (for example sign-in, or payments), how bad it is (**Slow or partly working** or **Not working**) and when it started, with updates as it is fixed.
- **Planned maintenance** lists work announced in advance, with its start and end times.
- **Past problems** shows earlier incidents and how long they lasted.

The page runs separately from Rentiqa itself, so it still opens when the app does not.

## The banner in the app

While a problem is posted on the status page, or maintenance is under way or due within a day, a line across the top of every page in Rentiqa says so, with a link to the details. When it is fixed, the line goes away.

## If the status page says everything is working

Then the problem is probably not one we know about yet:

1. Reload the page, or sign out and in again.
2. Try another browser, or another connection (for example mobile data instead of Wi-Fi).
3. If it still happens, open a ticket in [Support](https://app.rentiqa.com/support) from the page where it goes wrong. See [Get help](https://app.rentiqa.com/help/getting-started/get-help).