# Create your account

Source: https://app.rentiqa.com/help/getting-started/create-your-account

> Sign up, confirm your email, wait for beta approval, and sign in and out - plus what to do if you forget your password.

One Rentiqa account covers every way you use it: renting, hosting, being a landlord or doing jobs. You sign up once.

## Sign up

1. On the sign-in page, press **Create an account** (some pages have a **Sign up** button instead).
2. Enter your first name, last name and email, and a password twice. The rules are shown as you type: at least eight characters with a lowercase letter, an uppercase letter, a number and a symbol.
3. Tick the box agreeing to the Terms of Service and the Privacy Policy (both open from the links beside it; Rentiqa records when you agreed and which version), complete the security check and press **Create account**.
4. Open the email **"Confirm your email - Welcome to Rentiqa!"** and press **Confirm email**.

No email? Check your spam folder, then use **Resend the email** on the "Check your email" page: enter your email again, complete the security check and press **Resend**.

Already have an account with that email? The sign-up page looks the same, so it never tells anyone which addresses have accounts. Rentiqa emails that address instead: **"You already have a Rentiqa account"**, with **Sign in** and a link to reset your password. Your existing account and password are not changed. If you never confirmed the address, you get a new **"Confirm your email - Welcome to Rentiqa!"** instead.

## Invited by your landlord?

If your landlord put your lease on Rentiqa, you get an email with a link. It shows your home and the address the invitation was sent to; press **Set up your sign-in** and sign up with that same address, or **Sign in** if you already have one. Your lease is then on your [Home](https://app.rentiqa.com/tenant/home) page, with rent, repairs and messages. An invited address skips beta approval. The link works for 14 days; after that, ask your landlord to send it again.

## Beta approval

Rentiqa is in beta, and new accounts are approved by hand, except an account created while booking a stay, which is ready at once. After you confirm your email you see a note saying so; you cannot sign in until your account is approved. You get an email, **"Your Rentiqa beta account is ready"**, when it is. If you create your account from a contractor invite (**Create a free account** on the invite page), it is ready as soon as you confirm your email.

During the beta, payments run in test mode: no real card or bank account is charged.

## Sign in and out

- **Sign in**: enter your email and password and press **Sign in**. You land on the home for the way you use Rentiqa (see [Choose how you use Rentiqa](https://app.rentiqa.com/help/getting-started/choose-how-you-use-rentiqa)).
- **Sign out**: open your avatar menu (your picture or initials, top right) and press **Sign out**. On a phone it is also at the bottom of the **More** (or **Profile**) sheet.

If your email or password is wrong, the message is the same either way, and after several failed attempts sign-in pauses for a few minutes. Signing out also clears the view you were using, so if someone else signs in on the same device they start from their own.

## Forgot your password

1. On the sign-in page press **Forgot password?**
2. Enter your email, complete the security check and press **Send reset link**.
3. Open the email **"Reset your password"** and press **Reset password**. Enter your email and your new password twice.

A reset email is only sent to an account whose email has been confirmed.

The link works for one hour; if it has expired, request another. To change your password while signed in, use **Change password** on your [Profile](https://app.rentiqa.com/account/profile): see [Your profile](https://app.rentiqa.com/help/getting-started/your-profile).

## If your account is suspended

Rentiqa can suspend an account that breaks its rules. Signing in then shows **This account is suspended**, and any open session ends soon after. Nothing is deleted. If you think it is a mistake, contact Rentiqa support.

Next: [Choose how you use Rentiqa](https://app.rentiqa.com/help/getting-started/choose-how-you-use-rentiqa).