# Rentiqa help

Rentiqa is one account for everyone in a rental: people renting a place for a few nights or for a year, the hosts and landlords who rent them out, and the contractors who keep them in shape. One person can be several of these; you switch between them from your avatar menu.

Start with **Getting started** if you are new, then open the guides for the way you use Rentiqa. Each set is in the order you will meet things, from your first day to the end of a stay or lease.

## [Getting started](https://app.rentiqa.com/help/getting-started.md)

Create your account, choose how you use Rentiqa, and set up what every role shares - profile, identity check, payments, messages and support.

- [Create your account](https://app.rentiqa.com/help/getting-started/create-your-account.md): Sign up, confirm your email, wait for beta approval, and sign in and out - plus what to do if you forget your password.
- [Choose how you use Rentiqa](https://app.rentiqa.com/help/getting-started/choose-how-you-use-rentiqa.md): The five views - guest, tenant, host, landlord and contractor - how you get each one, and how to switch between them.
- [Your profile](https://app.rentiqa.com/help/getting-started/your-profile.md): Update your name, email, phone, address and picture, and what to do to close your account.
- [Your team](https://app.rentiqa.com/help/getting-started/your-team.md): Invite other people to work in your account, give them a role, send an invitation again, and take access away.
- [Work with an agency](https://app.rentiqa.com/help/getting-started/work-with-an-agency.md): Give an outside agency some of your places, approve its terms, and end it when you want. For agencies, accept an invitation and propose your terms.
- [Work in more than one account](https://app.rentiqa.com/help/getting-started/work-in-more-than-one-account.md): When you belong to someone else's account as well as your own, choose which one you are working in. The pages show that account only.
- [Verify your identity](https://app.rentiqa.com/help/getting-started/verify-your-identity.md): Who needs an identity check, how the photo ID and selfie check works, and what the Verified badge shows other people.
- [Payment methods and payouts](https://app.rentiqa.com/help/getting-started/payment-methods-and-payouts.md): Save the cards and bank accounts you pay with, and connect a payout account if you are paid through Rentiqa.
- [Messages and notifications](https://app.rentiqa.com/help/getting-started/messages-and-notifications.md): Your inbox, starting a conversation, the notifications bell, and putting Rentiqa on your phone's home screen.
- [Get help](https://app.rentiqa.com/help/getting-started/get-help.md): Open a support ticket with Rentiqa, follow the replies, and know what is sent with it.

## [For landlords](https://app.rentiqa.com/help/landlords.md)

Long-term rentals from first property to move-out - listings, showings, applications, leases, rent, maintenance and deposits.

- [Add your first property](https://app.rentiqa.com/help/landlords/add-your-first-property.md): Give the address of your first rental to become a landlord, then fill in its details, photos and the lease terms new leases start from.
- [List a rental](https://app.rentiqa.com/help/landlords/list-a-rental.md): Create a listing for a vacant property, publish it to Rentiqa's long-term search, and pause or close it when you are done.
- [Inquiries and showings](https://app.rentiqa.com/help/landlords/inquiries-and-showings.md): Read renters' questions, schedule and confirm showings, and turn a good lead into an applicant.
- [Applications and screening](https://app.rentiqa.com/help/landlords/applications-and-screening.md): Review applications and the renter's verified identity, income and credit results, then approve, approve on conditions or deny.
- [Create and sign a lease](https://app.rentiqa.com/help/landlords/create-and-sign-a-lease.md): Create the lease from an approved application, build the document, send it for e-signature, and sign it yourself.
- [Move-in](https://app.rentiqa.com/help/landlords/move-in.md): Ask for the deposit and move-in money, confirm the tenant's moving day, and do the move-in inspection.
- [Set up how you get paid](https://app.rentiqa.com/help/landlords/set-up-how-you-get-paid.md): Connect your payout account so tenants can pay you through Rentiqa, and choose which account each property pays into.
- [Collect rent](https://app.rentiqa.com/help/landlords/collect-rent.md): How rent and late fees are posted, how tenants pay, recording payments made outside Rentiqa, and your statements.
- [Maintenance and contractors](https://app.rentiqa.com/help/landlords/maintenance-and-contractors.md): Handle repair requests, invite the contractors you already use, assign jobs at an agreed price or ask for quotes, and pay through Rentiqa.
- [Inspections](https://app.rentiqa.com/help/landlords/inspections.md): Schedule move-in, annual, move-out and post-repair inspections, record each room's condition, and keep a printable report.
- [Move-out and the deposit](https://app.rentiqa.com/help/landlords/move-out-and-deposit.md): Acknowledge the tenant's notice, close out the deposit with itemized deductions, record the refund, answer a dispute, and get the unit ready again.
- [Your day-to-day](https://app.rentiqa.com/help/landlords/your-day-to-day.md): Where to look each day - the overview, the inbox, the calendar, tenants and documents, and smart locks.

## [For tenants](https://app.rentiqa.com/help/tenants.md)

Renting a home on a lease - finding one, applying, signing, moving in, paying rent, asking for repairs and moving out.

- [Find a home](https://app.rentiqa.com/help/tenants/find-a-home.md): Search long-term rentals, read what each one costs and requires, and keep a shortlist.
- [Ask a question or book a tour](https://app.rentiqa.com/help/tenants/ask-a-question-or-book-a-tour.md): Send the landlord an inquiry or request a time to see the home, and follow both on My activity.
- [Apply](https://app.rentiqa.com/help/tenants/apply.md): One application you fill in once and reuse - eight steps, the checks the landlord requires, a screening report you own, and following the decision.
- [Sign your lease](https://app.rentiqa.com/help/tenants/sign-your-lease.md): When you are approved, the landlord sends the lease to sign online. Review it, sign it, and download the signed copy.
- [Move in](https://app.rentiqa.com/help/tenants/move-in.md): Pay the move-in money, work through the move-in checklist, and ask the landlord for a moving window.
- [Pay rent and set up autopay](https://app.rentiqa.com/help/tenants/pay-rent-and-autopay.md): Add a card or bank account, pay what is due, turn on autopay, and check your ledger and payment history.
- [Ask for repairs](https://app.rentiqa.com/help/tenants/ask-for-repairs.md): Report an issue, say how the repair person can get in, follow the request, and tell the landlord whether it was fixed.
- [Your home and lease](https://app.rentiqa.com/help/tenants/your-home-and-lease.md): Your home screen, lease details, notices from the landlord, household, documents and smart devices.
- [Move out and get your deposit back](https://app.rentiqa.com/help/tenants/move-out-and-deposit.md): Give notice, work through the move-out checklist, and follow the deposit closeout - including how to question a deduction.

## [For hosts](https://app.rentiqa.com/help/hosts.md)

Short-term rentals - listing a place, pricing and calendars, bookings, guests, cleaning, deposits, taxes and payouts.

- [List your first place](https://app.rentiqa.com/help/hosts/list-your-first-place.md): Give the address of your first rental to become a host, then add the details, photos and check-in instructions guests need.
- [Set prices and availability](https://app.rentiqa.com/help/hosts/set-prices-and-availability.md): Weekday and weekend prices, cleaning and extra-guest fees, minimum stay, special prices for date ranges, and blocking dates.
- [How guests book](https://app.rentiqa.com/help/hosts/how-guests-book.md): Choose instant book or request to book and a cancellation policy, make the place public, and check why a public place might still not take bookings.
- [Today and your bookings](https://app.rentiqa.com/help/hosts/today-and-your-bookings.md): Your Today screen, approving or declining requests, what guests see, double bookings, and messaging guests.
- [Lodging taxes](https://app.rentiqa.com/help/hosts/lodging-taxes.md): Who collects and pays the lodging tax for your address, adding your own local taxes, registrations, and your tax statement.
- [Sync your Airbnb and Vrbo calendars](https://app.rentiqa.com/help/hosts/sync-your-airbnb-and-vrbo-calendars.md): Connect calendars both ways so a night booked on one site is blocked on the others.
- [Import from Airbnb or Vrbo](https://app.rentiqa.com/help/hosts/import-from-airbnb-or-vrbo.md): Copy your existing Airbnb or Vrbo listings into Rentiqa with the Rentiqa Importer browser extension, then review them before anything is saved.
- [Smart locks and door codes](https://app.rentiqa.com/help/hosts/smart-locks-and-door-codes.md): Connect supported smart locks so every guest, cleaner and contractor gets their own door code for their stay or visit.
- [Cleaning between stays](https://app.rentiqa.com/help/hosts/cleaning-between-stays.md): Each check-out creates a cleaning task. Schedule it, give it to your cleaner, and sign it off before the next guest.
- [Deposits and damage claims](https://app.rentiqa.com/help/hosts/deposits-and-damage-claims.md): How a security deposit works on a stay, filing a damage claim after check-out, and what happens when the guest accepts or disputes it.
- [Cancellations](https://app.rentiqa.com/help/hosts/cancellations.md): Declining requests, letting a request expire, what happens when a guest cancels, and cancelling a confirmed stay.
- [Reviews](https://app.rentiqa.com/help/hosts/reviews.md): Read what guests wrote after their stays and reply to them.
- [Get paid](https://app.rentiqa.com/help/hosts/get-paid.md): Set up your payout account, understand when booking money is released after each stay, and route each place to the right account.

## [For guests](https://app.rentiqa.com/help/renters.md)

Booking a short stay - finding a place, booking and paying, checking in and out, and what happens if plans change.

- [Find a stay](https://app.rentiqa.com/help/renters/find-a-stay.md): Search short-term stays by place, dates, price and party size, read a listing, and know which places you can book.
- [Save and share lists](https://app.rentiqa.com/help/renters/save-and-share-lists.md): Keep homes you like in named lists, share a list with a link, or plan a trip together with friends.
- [Book a stay](https://app.rentiqa.com/help/renters/book-a-stay.md): The four booking steps, what you pay and when, and the difference between a request the host approves and an instant booking.
- [Your trips](https://app.rentiqa.com/help/renters/your-trips.md): Follow a booking from request to stay on the Trips page, see what each status means, and message your host.
- [Check in and check out](https://app.rentiqa.com/help/renters/check-in-and-check-out.md): Where to find the address, arrival instructions and door code, and what Check in and Check out do.
- [Cancel a booking](https://app.rentiqa.com/help/renters/cancel-a-booking.md): Cancel from your trip page before you check in, and see what you get back before you confirm.
- [Leave a review](https://app.rentiqa.com/help/renters/leave-a-review.md): Rate your stay after you check out. Your review shows on the listing with your first name, and the host can reply.
- [Damage claims](https://app.rentiqa.com/help/renters/damage-claims.md): If a host reports damage after a stay with a security deposit, you approve or dispute it before the deadline. Nothing is charged without your approval or Rentiqa's review.

## [For contractors](https://app.rentiqa.com/help/contractors.md)

Doing jobs for landlords and hosts you work with - getting invited, quoting, doing the work and getting paid.

- [Join from an invite](https://app.rentiqa.com/help/contractors/join-from-an-invite.md): Contractors join Rentiqa through an invite from a landlord or host they already work with. Accept it once and your contractor pages open.
- [Your business profile](https://app.rentiqa.com/help/contractors/your-business-profile.md): Tell the landlords and hosts you work with what you do, where, at what rates, and show your insurance and licence.
- [Set up payouts](https://app.rentiqa.com/help/contractors/set-up-payouts.md): Connect your own payout account once, so money from paid jobs can reach your bank.
- [Maintenance jobs and quotes](https://app.rentiqa.com/help/contractors/maintenance-jobs-and-quotes.md): Landlords either assign you a job at an agreed price or ask you to quote. Both arrive on your Maintenance page.
- [Finish a job and get paid](https://app.rentiqa.com/help/contractors/finish-a-job-and-get-paid.md): Mark the work done, the landlord confirms and pays, and the money goes to your payout account. If they pay late, you can collect it yourself.
- [Turnover cleaning for hosts](https://app.rentiqa.com/help/contractors/turnover-cleaning.md): Hosts can give you the cleaning between guests. Accept it, start it on the day, and send it back for the host's approval.